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CSTF Wales – Violence and Aggression
Course Description
This accredited online training equips healthcare staff in Wales with the knowledge and skills to manage and resolve conflicts, prevent escalation, and ensure safe working environments. It addresses effective communication, de-escalation strategies, cultural sensitivity, ethical considerations, and documentation practices. The course duration is 1 hour and awards 1 CPD point, with a certificate of completion provided. Learners have 6 months from purchase to complete the training.
Course Summary
The module focuses on recognising, managing, and resolving conflicts in healthcare settings. It explores communication techniques, stress management, cultural diversity, and ethical responsibilities. Learners will gain practical strategies for de-escalation and promoting safety, as well as proper documentation of conflict incidents.
Who Is This Course For?
This course is designed for:
Nurses, midwives, doctors, and allied health professionals working in healthcare settings.
Healthcare staff in Wales required to meet CSTF Violence and Aggression compliance.
Professionals seeking to strengthen conflict management and de-escalation skills.
Staff undertaking CPD hours as part of NMC registration requirements.
Course Contents
Introduction to Conflict Resolution
Definition, importance, and benefits of conflict resolution in healthcare.
Types of Conflicts in Healthcare
Interpersonal, values-based, and resource-related conflicts.
Effective Communication Skills
Active listening, non-verbal cues, assertive communication.
Conflict Resolution Strategies
Collaborative problem-solving, mediation, negotiation, win-win outcomes.
Managing Emotions and Stress
Recognising emotions, coping mechanisms, self-care strategies.
Cultural Sensitivity and Diversity
Impact of cultural differences, inclusivity, avoiding biases.
Ethical Considerations
Patient privacy, confidentiality, ethical decision-making.
De-escalation Techniques
Identifying escalation, calming strategies, ensuring safety.
Reporting and Documentation
Recording conflicts and resolutions, confidentiality, reporting systems.
Course Outcomes
By the end of this course, learners will be able to:
Understand the importance of conflict resolution in healthcare.
Recognise types of conflict and their impact on patient care and staff well-being.
Apply communication techniques for conflict resolution.
Use collaborative strategies, mediation, and negotiation effectively.
Manage personal stress and emotions during conflicts.
Demonstrate cultural awareness and inclusivity in conflict management.
Apply ethical principles and maintain confidentiality.
Use de-escalation techniques to defuse tense situations.
Document conflicts and resolutions accurately and responsibly.
Frameworks & Standards
Core Skills Training Framework (CSTF Wales): Violence and Aggression.
Aligned with NHS Wales conflict resolution and safety standards.
Nursing and Midwifery Council (NMC) CPD Requirements:
35 hours of relevant CPD required every 3 years.
Minimum 20 hours must be participatory learning.
Awarded 1 CPD point upon completion.
