Bild Certified PMVA Training
Great News! Our PMVA Training course is now Bild-ACT Certified and meets the Restraint Reduction Network (RRN) Training Standards.
Attitude & Behaviour
Course Description
The Attitude & Behaviour online training module equips healthcare professionals with the skills and awareness needed to foster positive interactions, uphold professionalism, and deliver patient-centred care. The course explores the role of attitude and behaviour in healthcare outcomes, emphasizing communication, empathy, ethical practice, and conflict management. On completion, learners will earn 1 CPD point and receive a certificate of completion.
Course Summary
Duration: ~1 hour
CPD Points: 1 CPD Point
Access: 6 months from purchase
Assessment: Knowledge-based learning with certification upon completion
Accreditation: Meets Nursing and Midwife Council (NMC) CPD requirements
Who Is This Course For?
This course is designed for:
Nurses, midwives, and healthcare assistants
Allied health professionals and support staff
Students and trainees entering the healthcare profession
Professionals seeking to strengthen their communication, professionalism, and patient care skills
Course Contents
Introduction to Attitude & Behaviour in Healthcare
Importance in patient outcomes and satisfaction
Role of professionalism in healthcare delivery
Self-Awareness and Personal Biases
Identifying biases and prejudices
Understanding and managing unconscious bias
Professionalism and Ethical Conduct
Code of conduct in healthcare practice
Confidentiality, privacy, and cultural sensitivity
Effective Communication Skills
Active listening and empathy
Verbal and non-verbal techniques
Building rapport with patients and colleagues
Empathy and Compassion in Healthcare
Understanding patient perspectives
Demonstrating compassionate, patient-centred care
Managing Challenging Situations and Conflicts
Handling difficult patients and families
Conflict resolution approaches
Self-care strategies and seeking support
Course Outcomes
By the end of this training, learners will be able to:
Understand how attitude and behaviour impact patient care and outcomes.
Develop greater self-awareness and recognise personal biases.
Apply professionalism and ethical principles in daily practice.
Communicate effectively with patients and colleagues.
Demonstrate empathy and compassion in diverse healthcare settings.
Manage challenging situations and resolve conflicts constructively.
Frameworks & Standards
This training aligns with:
Nursing and Midwifery Council (NMC) CPD revalidation requirements
Healthcare Codes of Conduct & Professional Standards
Equality, Diversity, and Inclusion (EDI) principles
Ethical frameworks in patient confidentiality and care
Completion of this course contributes 1 CPD point toward the 35 hours of CPD (including 20 participatory hours) required within the NMC’s three-year revalidation cycle.
