About Our Privacy Policy
About Our Terms And Conditions
These Terms and Conditions apply to all training services provided by Avalon Care Training Ltd. By booking a training course you agree to abide by the terms outlined below.
1. Definitions
1.1. “Company” refers to Avalon Care Training Ltd, its staff, and authorized representatives.
1.2. “Participant” refers to the individual or organization booking or attending the course.
1.3. “Course” refers to the training program delivered by the Company.
1.4. “Booking” refers to the reservation of a place on a course made by the Participant.
1.5. “Fee” refers to the cost of the course as stated at the time of booking.
2. Booking and Confirmation
2.1. All bookings must be made via the Company’s website, email, or other officially recognized channels.
2.2. Bookings will only be confirmed upon receipt of full payment or from the Participant, unless otherwise agreed in writing. Your booking confirmation will be emailed to you immediately payment (24hrs) is made. If you have not received your booking confirmation in this timeframe, please contact us using the details on our website or the relevant Email address
2.3. The Company reserves the right to decline bookings at its discretion
3. Payment Terms
3.1. Course fees must be paid in full at least 7 days prior to the course start date unless otherwise agreed in writing.
3.2. Accepted payment methods include bank transfers, credit/debit cards, and other methods specified by the Company.
3.3. Late payments may result in cancellation of the booking without a refund
4. Cancellations and Refunds
4.1. Cancellation by the Participant:
• More than 14 days before the course start date: Full refund, less a £15 administrative fee.
• Between 7 and 14 days before the course start date: 50% refund of the total fee.
• Less than 7 days before the course start date: No refund will be issued.
4.2. Cancellation by the Company:
• The Company reserves the right to cancel or reschedule any course. In such cases, Participants will be offered a full refund or the option to transfer to a different course date.
• The Company will not be responsible for any travel, accommodation, or other costs incurred by the Participant.
4.3. Refund requests must be submitted in writing to [info@avaloncaretraining.co.uk].
4.4. Group Booking: Please note that the number of staff booked for training must match the number expected. There will be no refunds if fewer staff attend than what was booked and paid for.
5. Refund Process
Refunds will be processed within 10 working days of receiving a cancellation request.
6. Course Transfers
6.1. Participants may request to transfer to a different course date you can only do this once per booking:
• More than 7 days before the original course start date: Free of charge.
• Less than 7 days before the original course start date: Subject to a £25 transfer fee
6.2. All transfer requests must be made in writing and are subject to availability.
7. Non-Attendance
7.1. Failure to attend a course without prior notice will result in forfeiture of the full course fee.
7.2. The Company does not provide refunds or rescheduling for non-attendance unless in exceptional circumstances, at its sole discretion.
8. Course Delivery and Changes
8.1. The Company strives to deliver courses as advertised but reserves the right to make changes to locations and schedules.
8.2. Participants will be informed of significant changes as soon as possible.
9. Participant Conduct
9.1. Participants are expected to behave professionally and respectfully towards instructors, staff, and fellow attendees.
9.2. The Company reserves the right to remove Participants from the course if they disrupt sessions, behave inappropriately, or fail to comply with instructions.
9.3. No refund will be provided for removal due to misconduct.
10. Intellectual Property
10.1. All course materials, including handouts, slides, and digital resources, are the property of Avalon Care Training Ltd.
10.2. Participants may use course materials for personal learning purposes only.
10.3. Unauthorized reproduction, distribution, or sharing of course materials is strictly prohibited.
11. Health and Safety
11.1. The Company ensures a safe learning environment for all Participants.
11.2. Participants are required to comply with all health and safety regulations communicated by the Company.
11.3. The Company will not be liable for any injuries caused by the Participant’s negligence or failure to follow instructions.
12. Limitation of Liability
12.1. The Company’s liability is limited to the course fees paid by the Participant.
12.2. The Company will not be held liable for any indirect, consequential, or incidental damages arising from course participation, including but not limited to loss of income or business opportunities.
12.3. The Participant is responsible for ensuring they meet any pre-requisites for the course.
13. Complaints Procedure
13.1. Complaints must be submitted in writing to [info@avaloncaretraining.co.uk] within 7 days of the course completion.
13.2. The Company aims to acknowledge complaints within 3 working days and provide a resolution within 10 working days.
14. Force Majeure
14.1. The Company shall not be liable for any failure or delay in delivering a course due to circumstances beyond its control, including but not limited to natural disasters, strikes, or government restrictions.
15. Amendments to Terms and Conditions
15.1. The Company reserves the right to amend these Terms and Conditions at any time.
15.2. Updates will be communicated via the Company’s website or directly to Participants.
For further information or assistance, please contact [info@avaloncaretraining.co.uk or 02039558295].
10. Contact Us.
If you have any questions or concerns about this Data and Privacy Policy, please contact us at:
Email: info@avaloncaretraining.co.uk
Address: Unit 16, Cariocca Business Park, Sawley Rd, Miles Platting, Manchester. M40 8BB
Effective Date: June 25th 2024
There will always be a senior member of staff on the premises at any time. Alongside the senior member of staff there will also be at least one keyworker on site to support the Service Users and assist.
Our Staffing Arrangements
Contact Arrangements
We actively encourage service users to maintain current relationships and contact with their relatives, friends and representatives and develop new friends and associates, unless deemed not in the best
interests of the individual. All potential and current contact will be discussed with those involved, a suitable record maintained and reviewed as appropriate.
We are proactive in supporting service users to maintain family links where they exist, by facilitating home visits and encouraging relatives to visit. Service users who do not have relatives are supported to access advocacy services and develop friendships outside of their home.
Privacy and Confidentiality
Service users will always be treated with respect and consideration given to the need for privacy. We are sensitive to the fact that due to the nature of the service provided, it can often be harder to enjoy privacy, when compared to living totally independently. Simple procedures can make all the difference to a service user’s quality of life, such as;
- Service users can lock their own personal areas
- Always knock on bedroom doors and bathrooms before entering
- Service users have privacy in reading mail or during telephone calls
- Service users can dine and entertain privately, if they choose
- Consultations with professionals will always be private, unless invited
When dealing with a service user’s personal information, whether in the form of knowledge and/or that kept on file, confidentiality is of paramount importance.
Divulging a confidence can have a very detrimental effect on a service user and any incidents or complaints will be dealt with by the Registered Manager
Complaints and Compliments
We recognise and support the right of all service users to complain about the service, if necessary. There are no restrictions upon issues for complaint and we guarantee that no reprisal will be taken against anyone who complains. As detailed in our Complaints and Compliments Policy, our complaints procedure allows for both informal and formal resolution of complaints and all service users are supported to follow the procedure when making a complaint.
The stages and process of making a complaint, as detailed in our policy, give the complainant ample opportunity and information to discuss the matter with members of the team, up to the manager and the expected response times and methods. Ultimately, should the complainant remain dissatisfied, they can contact the Commission for Social Care Inspection, the body responsible for the monitoring of our service, whose decision we will accept and implement. A written record of all complaints will be kept, including all outcomes.
It is always encouraging when someone is motivated enough to compliment a member of staff and the service. We openly welcome all compliments received and ensure they are passed on and recorded, as outlined in our policy.
